In this article, we’ll integrate a Freshdesk data source with Y42.

Freshdesk is a SaaS customer support software and help desk ticketing system. The solution also includes features like Knowledge Base, Community Platform, Live Chat, and Phone Support.

Overview

Authentication: App Credentials
Settings: Historical Date selection
Schema type: Fixed
Update Type: Full import and incremental
 

Authentication

Application credentials are strongly generated username:password combinations and have a one-to-one binding with a membership in the consortia. They are strictly isolated to the environment in which they are created and can only be used to access a node/service owned by the same membership that created the credentials.

 

Import Settings

By default, the historical date will be set to one year ago. Refer to your own store to decide from which exact date you would want to retrieve data.

 

Schema

You can find a list of available API endpoints and their entities for this integration on the reference section for the Freshdesk API documentation.

 

Updating your data

You have the option of scheduling Full imports or Incremental Imports by the month, weeks, days, and even by the hour. With the incremental import you will only add the new rows to that table, while a full import will actually re-import the entire table completely.

Incremental imports significantly increase the import speed, we import your table incrementally based on the last imported state e.g. id - If the table does not have a state, a full import will be triggered - This is done automatically.

We recommend therefore to schedule an incremental import regularly, but also schedule a full import with a certain frequency -- this is because only the full import will guarantee that old rows that have been updated on the data source will also get updated on your Y42 integration destination.

 

Freshdesk Setup Guide:

Note: In order to connect LinkedIn Ads with Y42, you will need to have a Freshdesk Account.

  1. On Integrate, click on "Add..." to search for Freshdesk and select it.

  2. Name your integration.

  3. Use your Freshdesk domain and your API key to connect to the app. Also, Choose from which point onwards in time to import your data.

  4. Select the tables you need and click import. You can start accessing the tables once the status is “Ready”.

Note: You can always import and reimport other tables as well, or delete them.

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