When working with Y42 you may have questions, find bugs, or would like to give feedback. In either case, we are glad to receive your request and also suggest articles in our Help Center that may be helpful. Please follow the steps below to submit your request.

 

What should you create requests for?

  • General questions
  • Feedback
  • Bugs/ Incidents
  • Feature Requests

Step by Step

Step 1: In the navigation bar, click on Submit a request.

Step 2: Fill out the submit form.

To submit a request you have to fill in the following information:

  • Email (if not logged in)
  • Subject
  • Description
  • Y42 URL (optional)
  • Y42 Item ID (optional)
  • Ticket Type
  • Attachments

Note: To ensure that you get a response as soon as possible, please provide as many details as possible including links to specific parts of the platform, screenshots, and screen recordings.

Step 3: Press Submit.

Step 4: Thank you for submitting a request! Our team will be in touch with you as soon as possible.

submitting-a-request.gif

 

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